Get in touch
Contact Us
Questions before you buy, or about an order you already placed — we answer every message ourselves.
Email is the fastest way to reach us
Send your message to support@seigem.com and we will reply within one business day. Including your order number lets us answer in a single message rather than going back and forth.
What to include
- Your SEIGEM order number, if your question is about an order
- The email address you used at checkout
- A clear description of the issue, and photos where helpful
Common questions
An existing order
Have your SEIGEM order number ready — it looks like SG-10001 and is in your confirmation email.
Track your orderReturns and refunds
Most return questions are answered on the returns page, including who pays return postage.
Read the returns policyDelivery times
Rates and realistic delivery windows for each destination are listed on the shipping page.
See shipping detailsDamaged or faulty items
Please contact us before returning anything. For transit damage, tell us within 7 days of delivery and include photographs of both the packaging and the watch — that is usually enough for us to resolve it without a return.
Business enquiries
For wholesale, press or partnership enquiries, email support@seigem.com with “Business enquiry” in the subject line so it reaches the right person quickly.