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After your purchase

Returns & Refunds

If a watch is not right, you have 30 days from delivery to return it. This page explains exactly how, and when a refund lands.

Your 30-day right to return

You may return any unworn watch within 30 days of delivery for a full refund of the purchase price. To qualify:

  • The watch must be unworn and free of marks, scratches or sizing.
  • It must be returned in its original packaging with any protective film still attached.
  • Bracelets must not have been resized, and links must not have been removed.
Try your watch on as you would in a shop — but please do not wear it outdoors until you are sure. Watches returned with visible wear cannot be refunded in full.

How to start a return

  • Email support@seigem.com with your SEIGEM order number (it looks like SG-10001).
  • We reply with the return address and a short checklist within one business day.
  • Pack the watch securely and send it back. Keep your proof of postage.

Who pays return shipping

  • Faulty or incorrect item: we cover return shipping and send a prepaid label where available.
  • Change of mind within the EU and UK: we cover the cost of the return.
  • Change of mind from the United States: return postage is paid by you. We recommend a tracked service, as we cannot refund a parcel that does not arrive.

Refund timing

We inspect every return on arrival. Once accepted, we issue the refund to your original payment method within 3 business days. Your bank may take a further 5–10 business days to show it.

Refunds cover the item price and any shipping you paid. If your order qualified for free shipping and the return drops it below the threshold, we refund the item price only.

Exchanges

If you would prefer a different finish or model, return the original for a refund and place a new order. This is faster than a swap, because it means your new watch ships the same day we receive it.

Cancellations

You can cancel free of charge any time before your order is dispatched. Email us with your order number and we will cancel and refund in full. If the order has already shipped, use the returns process above — your 30-day window still applies.

If cancellation happens after we have placed the order with our supplier, we may need to wait for the parcel to arrive before we can complete the refund. We will always tell you which situation applies.

Faulty watches

Every SEIGEM movement carries a two-year warranty against manufacturing defects. If your watch stops or behaves abnormally:

  • Email support@seigem.com with your order number and a short description or video of the fault.
  • We will arrange a repair or replacement at no cost to you.

The warranty does not cover accidental damage, water damage beyond the stated rating, or normal wear to straps and bracelets. A dead battery is consumable and not a defect.

Items damaged in transit

Tell us within 7 days of delivery and include photographs of the packaging and the watch. We will replace it or refund you in full, including shipping.

Questions

Read the FAQ or contact us. We answer every message ourselves.